General

Ensuring business continuity with business process outsourcing (BPO) can pay off on more than one level. The most obvious is direct continuity of business operations. Other equally important elements of business continuity concern compliance and certification. A business makes, updates and maintains a continuity plan for the same reason that it purchases insurance: Such a […]

ContinuServe adds 160 new workstations to its expanding global delivery center. CAMBRIDGE, MA, May 15, 2015 — The expanding advisory, business process outsourcing, and managed services company based in Massachusetts recently announced the opening of a new floor within its global operations facility in Bangalore, India. With the growth of shared services and outsourcing by

All businesses are identical in that they use people and processes to create and sell products and services. All businesses are unique in the people they hire to create and market their unique products and services. Smart businesses increase investment in their unique assets and proprietary processes and save expenses by paying an outsourced provider

A recent study conducted by KPMG looked at what business leaders expect from business process outsourcing(BPO) solutions over the next two years. These findings are a good reflection of how the current BPO offerings will evolve. Caution: numbers ahead: Improved standardization of processes are a priority for most business owners. A total of 22% said

Not all BPO and IT outsourcing firms are equal, and not all can provide the level of service needed. In a KPMG survey conducted in May of 2014, results showed the most important attributes of outsourcing service providers. Here the top five in order, which were listed as mission critical or important. 1. The ability

Many companies already use business process outsourcing (BPO) without realizing it. From small to mid-market companies, they process payroll through business process outsourcing. Payroll is an early (and relatively easy) example of BPO which has been around for decades. But in terms of BPO opportunities, payroll processing only scratches the surface. As more business processes

For companies that use cloud-based software and infrastructure, changing cloud service providers is a risky but sometimes necessary proposition. There are several reasons an organization will change cloud service providers. There may be quality or service issues or perhaps they are growing beyond the current provider’s capacity. Here are three considerations when evaluating a cloud

For many companies, outsourcing is a necessity. Keeping an in-house team to handle every issue that comes up, particularly in specialized fields like IT, can be impractical; and you might not have the experience, scale, or interest within your company to train an employee to deal with every issue that might appear. Finding the right

So you’re doing the best that you can with your current IT resources, but you can’t seem to get ahead of the long backlog of requests from the business. Sometimes it seems that your personnel are spending more time putting out fires than properly managing your applications and infrastructure. Lately you’ve been considering outsourcing some