About Us

ContinuServe has a proud history of accomplishment that has facilitated our continued growth over the last two decades. At our core, we value our people & our clients, and celebrate the success of both.

Client Testimonials

A key element in Confluent Holding’s value creation strategy has been to drive service improvement and cost reduction within the back-office operations of our portfolio companies.  ContinuServe has been a critical partner in helping us execute by implementing an outsourced finance and accounting platform enabling Confluent to centralize and standardize specific F&A functions across our holdings.  The result has been a highly effective finance and accounting shared services function delivered at a fraction of the cost of what we could have done ourselves.

Jason SaghirCOO Confluent Holdings and former EVP at Bain Capital
Jason Saghir

“ContinuServe has been a trusted partner throughout my career as Chief Financial Officer in helping identify and implement efficiency and process improvements within the finance and accounting function. Their client-focused approach and subject matter expertise in accounting operations and technologies sets them apart from the other service providers in the market and their track record in delivering results is why I have engaged them multiple times over the years.”

Dirk Montgomery CFO Fiesta Restaurant Group and former CFO of Hooters and Bloomin’ Brands
Dirk Montgomery

I have used ContinuServe on multiple occasions. At ARKIVE, we performed a very complex and large carve-out. ContinuServe was a key partner as they were able to rapidly build-out a fully functional, highly efficient finance and accounting function and was instrumental in helping us attain a successful exit.

Ben NicholsonPartner at the Dahlonega Group and former CFO ARKIVE
Ben Nicholson

ContinuServe has been a strategic partner with Brinks, helping to execute on our global IT shared services strategy. They provide trusted and cost effective managed services for many of our corporate technologies

Keith BarthelmeusGlobal VP and CFO Product and Technology, The Brink’s Company
Keith Barthelmeus

“ContinuServe has been a valuable resource for several of our portfolio companies by helping them streamline their IT and finance functions.  Their advisory and outsourcing services are tailored for mid-sized companies and even the playing field by providing scale, best practices, and a cost structure that has historically only been available to much larger organizations.” 

Steve LeeFounder and Managing Director of Layer 7 Capital
Steve Lee

ContinuServe has been a trusted partner in helping Equifax execute on its cloud transformation and technology modernization strategy.  Their specialization in corporate systems and expertise with the leading cloud platforms and tools enables them to achieve rapid results in a cost-effective manner as compared to other generalist service providers

Scott JohnsonSVP and Corporate CIO, Equifax
Scott Johnson

“ContinuServe’s outsourced finance and accounting solutions have enabled Insight Global to focus on maintaining top line growth that has consistently out-performed the IT staffing industry. By tapping into ContinuServe’s scale and best practices, we have been able to deliver a high level of service to the business with an extremely efficient cost structure. In addition, ContinuServe’s expertise in RPA and other automation tools provides us with opportunities to drive continuous improvement within our back-office.”

Mike LewisCFO, Insight Global
Mike Lewis
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Case Studies

Over the last two decades, we have and continue to serve hundreds of clients. The following case studies are a just a sample of the value we create for our clients.

The Situation

Our PE client was looking to develop and maintain a platform for delivering highly efficient and effective IT and F&A services to its portfolio companies to increase profitability and support the focus on strategic initiatives.

What We Did

ContinuServe performed an assessment of the portfolio’s back-office capabilities, staffing levels, service requirements and cost structure. This analysis identified a series of activities that could be centrally delivered that would improve service levels and controls while also reducing expenses. ContinuServe built an outsourced shared services operation that spans general accounting and controllership activities, billing and collections, payables, and corporate systems development and support. The outsourced operation has also supported the holding company’s M&A activities by providing financial analysis and forecasting services.

The Results

ContinuServe’s outsourced platform has provided the holding company with the scale and service capabilities that has historically only been available to much larger organizations. This capability has enabled the holding company to reduce SG&A at within its portfolio and thereby meet its investment objectives and speed up M&A activity.
PE Firm Deploys Single Shared Services Platform for Portfolio Companies
The Situation

A global staffing firm was running multiple ERP systems. The client had relatively expensive IT support costs due to maintaining multiple systems. They wanted to gain efficiencies by creating a corporate shared services center while simultaneously consolidating onto a single ERP.

What We Did

ContinuServe created a roadmap that addressed both the short-term expense reduction goals as well as the longer-term objective of a single global ERP..

The first phase focused on outsourcing application management of the multiple ERP systems in order the dramatically lower cost and improve service. The transition plan was implemented to migrate the services from the internal IT team to ContinuServe. Once the outsourced application management services were fully in place, a detailed systems consolidation plan was completed. The consolidation effort was funded from the initial outsourcing savings and drove bottom line EBITDA.

Results

ContinuServe led the effort from a systems perspective and executed the consolidation on-time and within budget. The new, single ERP platform supports best-in-class business practices and has further reduced systems management expense beyond the original business case.
Creating a Global Shared Services Platform for a $500M Staffing Company
The Situation

Our client is a large discrete manufacturer, formed by the merger of two legacy businesses, each of which had multiple ERP solutions as a result of an aggressive M&A growth strategy. Collectively, the client had more than 20 ERP systems with minimal integration. The result was a data environment where it was impossible to generate data insights of any kind in a timely manner and high cost of ownership for their ERP application portfolio.

What We Did

ContinuServe developed a systems consolidation roadmap that included a data warehouse approach to rapidly integrate organizational data. The transaction level ERP data would be updated daily and a flexible, intuitive data visualization layer was implemented to generate reports and insights. The development of the data warehouse was done using an agile methodology where business reports and analysis requests would drive the design and data elements over time.

Results

The client is realizing significant benefits. Reports that previously involved manual effort in organizing raw data into spreadsheets has been automated, reducing labor time and errors. Financial staff are now able to spend more time on generating insights and supporting the company’s strategic growth objectives.
Consolidating ERP Solutions to Deliver Benchmark Cost and Service Levels
The Situation

Our client is a large, global freight brokerage company that is growing quickly. They require the ability to process millions of transactions and supporting documents to generate customer invoices and carrier payments within aggressive turnaround times to ensure positive cash flow and carrier service levels.

What We Did

ContinuServe was engaged to design an efficient and scalable outsourced transaction processing solution. Within weeks, ContinuServe had successfully ramped up a fully functional outsourced payables, billing, and cash application function. Over the course of the next few years, ContinuServe identified, designed and implemented process automation solutions culminating in a comprehensive RPA, OCR, and AI solution that will quadruple back-office productivity.

The Results

Despite the process complexity and transaction volume, ContinuServe was able to ramp up its outsourced operation and deliver over 35% savings in less than 6 months. More importantly, ContinuServe’s fluency in process automation tools enabled the company to drive additional value through service and productivity improvement. The result is a highly efficient back-office with world-class service levels.
Leading Logistics Provider Gains 35% Savings via ContinuServe’s BPO and AI Solutions
The Situation

A global security services company needed to streamline its back-office, standardize its global operating platforms, and improve service levels to its IT operations in over 100 countries.

What We Did

ContinuServe conducted a series of analyses and identified cost reduction, service improvement, and risk reduction opportunities. The total cost of ownership of the top global and regional applications was benchmarked to better understand the relative value of those technologies to the overall business. This approach led to a series of initiatives including an outsourced global IT operations solution and the transformation of several regional applications into fully scaled global platforms.

The Results

ContinuServe’s global IT managed services solution has enabled the company to focus on the strategic aspects of updating and transforming their technology portfolios while also enjoying the benefit of ContinuServe’s low-cost structure and high service levels. The result has been the attainment of key strategic milestones while also reducing annual IT costs by over $2M.
$2M in Savings for A Global Business with Operations in 100 Countries
The Situation

A large global restaurant client required improvement in providing back-office support to their operations managers. The goal was to provide real-time accounting and reporting support so each store would have visibility into performance metrics on a daily, weekly and period cadence. ContinuServe was engaged to define a set of initiatives that could drive efficiencies within the finance and accounting shared services operation while not sacrificing service levels.

What We Did

ContinuServe’s identified savings via automation, process improvement, and the outsourcing of transaction processing activities. Within weeks, ContinuServe developed a savings achievement roadmap. Over a series of phases, we improved back-office processes (cash management, AP, fixed assets, general accounting, and FP&A) and transitioned transactional activities to an off-shore shared services center.

The Results

The successful implementation of outsourced solutions, process reengineering, and automation efforts delivered over $3M in annual savings. Most importantly, our client was able to deliver on high levels of service for its field operations.
Restaurant Chain Reengineers Back Office To Save $3M
The Situation

A multi-billion staffing organization has gone from startup to market leader in record time. In order to support this meteoric growth, the company’s corporate functions have been scaled with ContinuServe’s support in record time.

What We Did

ContinuServe’s initial suite of services included payroll and timesheet administration, accounts receivable, accounts payable, and cash application. The company also took advantage of ContinuServe’s proprietary workflow technology to automate manual tasks and maintain the proper audit trail and controls around corporate processes. In addition, ContinuServe’s expertise in Robot Process Automation (RPA) to eliminate repetitive manual activity across the finance and accounting function was employed further extending process efficiency and savings.

The Results

The client was able to scale its back-office by leveraging ContinuServe’s capabilities and solutions. The company’s partnership with ContinuServe has continued to grow by expanding the scope of RPA applications and other automation solutions.
Global Staffing Company Deploys RPA and Outsourcing Allowing Them to Scale
The Situation

Our client was struggling to maintain the stability and performance of its aging application and data architecture environment. The client was keeping up with requirements by employing an army of technology team members and service providers, at a very costly level.

What We Did

ContinuServe was engaged to review the current database environments and their production support operations in order to identify improvement opportunities. After the review, we identified 16 unique opportunities for improvement ranging from organizational modifications to process improvements to technical changes. After a short transition period, ContinuServe successfully took over the database support activities globally.

The Results

ContinuServe was able to deliver a dramatic improvement in service levels and system stability as well as a substantial cost reduction in operating expenses. Performance against key metrics including incident response and resolutions times, demonstrated dramatic improvement. The frequency and duration of system outages fell to almost zero. The cost structure of the function was reduced by over 40%.
Global Hotel Chain Saves 40% By Adopting Managed DBA Services
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Our People

The success and strength of ContinuServe is grounded in the quality of our people. Our turnover rates are consistently among the lowest in our industry. Simply put, we retain our people, and, as a result, our people retain our clients. Our passion and commitment to providing the best possible service unites us, and our diversity of experience strengthens this passion.

Client Focus

  • Our commitment to client services begins with our recruiting only the best employees and giving them the support and tools they need to enable our clients’ success.  We combine cutting-edge technology with a unique commitment to bringing a strong customer service focus to functions that were previously managed internally.
  • Drawn to ContinuServe’s energetic and dynamic environment, our employees are committed to shaping the future of our industry with their strategic and innovative ideas.

Specialists and Leaders

  • Our teams are constantly striving to lead the industry with an original service model and by constantly improving our Best-Practices approach to providing professional services.
  • Our employees thrive in an environment where career development and the success of ContinuServe are mutually dependent on our ability to hone and improve the services that we provide to our clients.

    Meet Some of Our 600+ Team Members

Since ContinuServe’s inception, my primary focus has been to promote a culture that values learning, accountability, and professional development for its employees. This environment has enabled our employees to drive the growth and success of the company.

The sincerity and commitment of our employees makes every professional interaction worthwhile and a positive learning experience.
Nate MedoffManaging Director & Co-Founder
Nate Medoff
I focus my energies on engaging with prospects and clients and delivering the portfolio of ContinuServe’s capabilities to drive value and client loyalty.

Working with ContinuServe provides me the opportunity to leverage my management consulting, business acumen, and focus on client excellence. I have tremendous autonomy and enjoy with working with highly motivated, responsive, and talented colleagues.
Paul LennickSVP M&A and Private Equity
Paul Lennick
I am currently overseeing the India Based Solution Center. After working for large audit firms in multiple countries and investment banks, finally settled down at ContinuServe – it has been 9 years and happily counting.

The culture and the freedom are distinct at ContinuServe. A culture where we embrace flexibility, celebrate diversity of thought and show respect for everyone. Freedom, where each team member can tailor their working style that best suits them and still keep the clients interest in the front.

The teams collective capability inspires me every day!
Vinay ShetSVP & India Head
Vinay Shet
As one of the first employees at ContinuServe, I have strived to promote a culture of learning and professional ownership for all our employees. This allows us to focus our actions to provide the highest level of service to our customers.

Helping to teach new employees our culture as well as learning from new employees is what makes working at ContinuServe so satisfying.
Sean Curran Engagement Manager
Sean Curran
I work with clients to build strategies to overcome any their business challenges. More specifically, I try to translate my client’s business objectives into ContinuServe delivered solutions to help them meet these objectives in a cost effective and service oriented manner.

The amazing team members of ContinuServe are the heartbeat of our brand. They keep us moving forward with new innovations and technology that are key differentiators in our industry. These extraordinary people make each day exciting at ContinuServe.
John WebsterBPO Account Manager
John Webster
My role at ContinuServe is to assist our clients during the design and implementation of our BPO solutions and help guide them in attaining their business objectives.

Working with ContinuServe allows me to leverage my many years of business process transformation, process improvement and outsourcing experience in the finance and accounting area. ContinuServe is uniquely positioned to provide BPO services for small to mid-sized organizations which allows me to help our clients succeed.
Matt Koetzel BPO Engagement Manager
Matt Koetzel
Over the years, I have played various roles at ContinuServe. Currently, I am focused on growing our NetSuite and Workday practices. I am also involved in our BPO group as a HCM/Payroll SME

I think the DNA of ContinuServe is to put client satisfaction at the forefront at all times and this culture is ingrained at all levels of the company. I love that we work as a big family, always supporting and encouraging each other while having lots of fun!
Sandeep DesaiEngagement Manager
Sandeep Desai
I am part of a wonderful team that handles accounts payable and billing processes for our clients. We are a diverse company comprised of employees from a multitude of cultures and immense experience. Together we strive to build loyalty by exceeding our clients’ expectations and ensuring their satisfaction.

Transparency and learning opportunities never end at ContinuServe. We all have the freedom to learn any process across departments. So, I never stop learning and keep an open mind as “there’s always one more thing to learn”—rightly said by Steve Jobs.
Senthil KumarManager – P2P
Senthil Kumar
At ContinuServe, I leverage my 17+ years of experience and serve clients as a delivery manager and enterprise architect.

I love my job because everyone shares the same vision and supports each other’s personal and professional development. This truly creates a family environment where everybody is there for each other.
Rajesh LathwalDelivery Manager
Rajesh Lathwal
I am a Senior Lead and I manage operations and administration for our client’s production support and development activities utilizing enterprise software technologies.

I love and enjoy working at ContinuServe due to the work flexibility, room to grow, and challenging opportunities. In addition, ContinuServe stands out because of the company’s culture which values and works towards both the growth of the company and employees.
Jhansi BhuvanagiriAssociate Manager
Jhansi Bhuvanagiri
I have the pleasure of being associated with ContinuServe for 10 years now. I manage and provide customer solutions in various infrastructure cloud technologies, primarily with data warehousing, business intelligence and CRM platforms.

ContinuServe is an employee’s delight in creating an amazing workplace for learning new technologies. Our company has a skilled team of leaders and employees providing creative solutions to ensure high quality support. Being part of ContinuServe has shaped my career and provided tremendous opportunities.
Selvin PaulAssociate Manager
Selvin Paul
I am a Procure-to-Pay SME and leader for clients in various industries. I specialize in designing and implementing outsourced complex P2P solutions for clients, utilizing a wide array of underlying accounting solutions.

ContinuServe is special to me because management promotes work life balance and personal goal realization. I am encouraged to speak my mind and have always witnessed heart-felt support for me and my colleagues. I look forward to coming to ContinuServe each day after working for large companies where I was lost in the crowd. No longer!
Rekha SudhindraAssociate Manager – P2P
Rekha Sudhindra
I lead ContinuServe’s database and application DBA managed services group with expertise in Oracle DBMS, RAC, OEM, EXADATA, OCI, Linux, Windows, VMWare and cloud technologies such as OCI and AWS.

The unique collaborative, exciting and flexible work environment and the extraordinary knowledge transfer provided by the top-level management makes ContinuServe very special. I feel very proud to be part of the ContinuServe family for its continuous learning opportunities to new technologies with outstanding support and constant encouragement.
Suhas Kadaba PrabhakaraSenior Technical Lead
Suhas Kadaba Prabhakara
I lead in our Business Intelligence practice, leveraging Microsoft- BI, SQL Server database, PowerBI, MySQL, Jasper reporting, Oracle – ADW and ODI, SAP - Business Objects, Informatica and Snowflake. I drive solutions that bring intelligent decision data to our clients across an array of industries.

I love working at ContinuServe, after 9 years, I still feel at home. Management values my skills and listens to my ideas. There is a genuine spirit of cooperation and shared goals all revolving around serving our clients.
Farooq SaleemSenior Technical Lead
Farooq Saleem
I am passionate about accounting and applying GAAP guidance to conduct client assignments. I focus on Procure to Pay, Order to Cash & Record to Report processes, and also participate and manage period end close for clients.

ContinuServe is distinctive and special due to its versatility. ContinuServe’s work culture encourages team members to come up with ideas and invent solutions in the best interest and satisfaction of clients. Of course, the company also offers excellent mentors for guidance that allow us to learn with fun, deliver consistently, and teach sensibly.
Mohtashim MohammedLead - Process Associate
Mohtashim Mohammed
As a leader in the Application Development team, I develop web applications with open-source technologies and automate testing for our clients.

The unique quality of ContinuServe is the company encourages employees to learn new technologies. Over the years, I have enjoyed the friendly environment between employees and top management which makes it a special place to work as each of us are considered contributors to the company’s growth.
Rajeshwaran Venugopal Technical Lead
Rajeshwaran Venugopal
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Our Mission, Vision, and Careers

Mission

Our Mission Statement :-

  • It’s all about client satisfaction.
  • ContinuServe is committed to total client satisfaction. Client satisfaction leads to loyalty. It’s what drives every decision we make and every action that we take. Every member of our organization thrives on our desire and our ability to exceed our Clients’ expectations every time.
  • ContinuServe is committed to unsurpassed total client satisfaction. We measure the success of our company and the growth of our people by our ability to exceed our Clients’ expectations. ContinuServe will be an industry leader in defining best practices for service delivery, and will never stop working to provide a higher level of service to our clients.
  • ContinuServe understands that our strength flows from the character and excellence of our leadership and employees. We challenge all of our employees to excel, we empower them to shape the future and success of our company, and we reward them for our Clients’ successes.
ContinuServe’s capabilities are built on a foundation of first and always providing excellent client service. We believe that if our clients succeed, our success will follow.
Our ability to provide excellent client service is directly dependent on our ability to attract, energize, and develop great people. Every person in our organization is important to our clients’ success and our success and therefore must be the best and the brightest in their capacity
Great organizations continuously learn from their collective institutional experiences. We consistently review our experiences in the context of improving our processes, technology and organization
Our goal is to build ContinuServe into a truly great and lasting company. We make all of our decisions with this in mind. We will not sacrifice our long-run goals for fleeting short-term gains. Our hiring, investments and development of people will be guided by our desire to become a special organization
We will do what we say we will do. We will be clear, honest, and forthright in our communications. We will meet commitments to our clients and to one another
We will always strive to promote a meritocracy. This will allow us to attract the best and the brightest and achieve our true potential
Wherever we are in the world, we are all members of one firm and will embody these values everywhere

Values

Contact Us About Open Positions

Careers

  • We Want You
  • A career at ContinuServe is characterized by challenging assignments, intensity, global teamwork, and the opportunity for accelerated advancement. We seek outstanding candidates that bring with them a diverse set of experiences to help us solve our clients’ critical business issues
  • We seek individuals who possess a service-oriented mindset and value placing the clients’ interests first. Our experience shows that if we focus on ensuring our clients’ satisfaction our own success will follow
  • If you are interested in finding out more about career opportunities at ContinuServe, please Contact Us
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