ContinuServe has a proud history of accomplishment that has facilitated our continued growth over the last two decades. At our core, we value our people & our clients, and celebrate the success of both.
A key element in Confluent Holding’s value creation strategy has been to drive service improvement and cost reduction within the back-office operations of our portfolio companies. ContinuServe has been a critical partner in helping us execute by implementing an outsourced finance and accounting platform enabling Confluent to centralize and standardize specific F&A functions across our holdings. The result has been a highly effective finance and accounting shared services function delivered at a fraction of the cost of what we could have done ourselves.
“ContinuServe has been a trusted partner throughout my career as Chief Financial Officer in helping identify and implement efficiency and process improvements within the finance and accounting function. Their client-focused approach and subject matter expertise in accounting operations and technologies sets them apart from the other service providers in the market and their track record in delivering results is why I have engaged them multiple times over the years.”
I have used ContinuServe on multiple occasions. At ARKIVE, we performed a very complex and large carve-out. ContinuServe was a key partner as they were able to rapidly build-out a fully functional, highly efficient finance and accounting function and was instrumental in helping us attain a successful exit.
ContinuServe has been a strategic partner with Brinks, helping to execute on our global IT shared services strategy. They provide trusted and cost effective managed services for many of our corporate technologies
“ContinuServe has been a valuable resource for several of our portfolio companies by helping them streamline their IT and finance functions. Their advisory and outsourcing services are tailored for mid-sized companies and even the playing field by providing scale, best practices, and a cost structure that has historically only been available to much larger organizations.”
ContinuServe has been a trusted partner in helping Equifax execute on its cloud transformation and technology modernization strategy. Their specialization in corporate systems and expertise with the leading cloud platforms and tools enables them to achieve rapid results in a cost-effective manner as compared to other generalist service providers
“ContinuServe’s outsourced finance and accounting solutions have enabled Insight Global to focus on maintaining top line growth that has consistently out-performed the IT staffing industry. By tapping into ContinuServe’s scale and best practices, we have been able to deliver a high level of service to the business with an extremely efficient cost structure. In addition, ContinuServe’s expertise in RPA and other automation tools provides us with opportunities to drive continuous improvement within our back-office.”
Over the last two decades, we have and continue to serve hundreds of clients. The following case studies are a just a sample of the value we create for our clients.
Our PE client was looking to develop and maintain a platform for delivering highly efficient and effective IT and F&A services to its portfolio companies to increase profitability and support the focus on strategic initiatives.
What We Did
ContinuServe performed an assessment of the portfolio’s back-office capabilities, staffing levels, service requirements and cost structure. This analysis identified a series of activities that could be centrally delivered that would improve service levels and controls while also reducing expenses. ContinuServe built an outsourced shared services operation that spans general accounting and controllership activities, billing and collections, payables, and corporate systems development and support. The outsourced operation has also supported the holding company’s M&A activities by providing financial analysis and forecasting services.
ContinuServe’s outsourced platform has provided the holding company with the scale and service capabilities that has historically only been available to much larger organizations. This capability has enabled the holding company to reduce SG&A at within its portfolio and thereby meet its investment objectives and speed up M&A activity.
A global staffing firm was running multiple ERP systems. The client had relatively expensive IT support costs due to maintaining multiple systems. They wanted to gain efficiencies by creating a corporate shared services center while simultaneously consolidating onto a single ERP.
What We Did
ContinuServe created a roadmap that addressed both the short-term expense reduction goals as well as the longer-term objective of a single global ERP..
The first phase focused on outsourcing application management of the multiple ERP systems in order the dramatically lower cost and improve service. The transition plan was implemented to migrate the services from the internal IT team to ContinuServe. Once the outsourced application management services were fully in place, a detailed systems consolidation plan was completed. The consolidation effort was funded from the initial outsourcing savings and drove bottom line EBITDA.
ContinuServe led the effort from a systems perspective and executed the consolidation on-time and within budget. The new, single ERP platform supports best-in-class business practices and has further reduced systems management expense beyond the original business case.
Our client is a large discrete manufacturer, formed by the merger of two legacy businesses, each of which had multiple ERP solutions as a result of an aggressive M&A growth strategy. Collectively, the client had more than 20 ERP systems with minimal integration. The result was a data environment where it was impossible to generate data insights of any kind in a timely manner and high cost of ownership for their ERP application portfolio.
What We Did
ContinuServe developed a systems consolidation roadmap that included a data warehouse approach to rapidly integrate organizational data. The transaction level ERP data would be updated daily and a flexible, intuitive data visualization layer was implemented to generate reports and insights. The development of the data warehouse was done using an agile methodology where business reports and analysis requests would drive the design and data elements over time.
The client is realizing significant benefits. Reports that previously involved manual effort in organizing raw data into spreadsheets has been automated, reducing labor time and errors. Financial staff are now able to spend more time on generating insights and supporting the company’s strategic growth objectives.
Our client is a large, global freight brokerage company that is growing quickly. They require the ability to process millions of transactions and supporting documents to generate customer invoices and carrier payments within aggressive turnaround times to ensure positive cash flow and carrier service levels.
What We Did
ContinuServe was engaged to design an efficient and scalable outsourced transaction processing solution. Within weeks, ContinuServe had successfully ramped up a fully functional outsourced payables, billing, and cash application function. Over the course of the next few years, ContinuServe identified, designed and implemented process automation solutions culminating in a comprehensive RPA, OCR, and AI solution that will quadruple back-office productivity.
Despite the process complexity and transaction volume, ContinuServe was able to ramp up its outsourced operation and deliver over 35% savings in less than 6 months. More importantly, ContinuServe’s fluency in process automation tools enabled the company to drive additional value through service and productivity improvement. The result is a highly efficient back-office with world-class service levels.
A global security services company needed to streamline its back-office, standardize its global operating platforms, and improve service levels to its IT operations in over 100 countries.
What We Did
ContinuServe conducted a series of analyses and identified cost reduction, service improvement, and risk reduction opportunities. The total cost of ownership of the top global and regional applications was benchmarked to better understand the relative value of those technologies to the overall business. This approach led to a series of initiatives including an outsourced global IT operations solution and the transformation of several regional applications into fully scaled global platforms.
ContinuServe’s global IT managed services solution has enabled the company to focus on the strategic aspects of updating and transforming their technology portfolios while also enjoying the benefit of ContinuServe’s low-cost structure and high service levels. The result has been the attainment of key strategic milestones while also reducing annual IT costs by over $2M.
A large global restaurant client required improvement in providing back-office support to their operations managers. The goal was to provide real-time accounting and reporting support so each store would have visibility into performance metrics on a daily, weekly and period cadence. ContinuServe was engaged to define a set of initiatives that could drive efficiencies within the finance and accounting shared services operation while not sacrificing service levels.
What We Did
ContinuServe’s identified savings via automation, process improvement, and the outsourcing of transaction processing activities. Within weeks, ContinuServe developed a savings achievement roadmap. Over a series of phases, we improved back-office processes (cash management, AP, fixed assets, general accounting, and FP&A) and transitioned transactional activities to an off-shore shared services center.
The successful implementation of outsourced solutions, process reengineering, and automation efforts delivered over $3M in annual savings. Most importantly, our client was able to deliver on high levels of service for its field operations.
A multi-billion staffing organization has gone from startup to market leader in record time. In order to support this meteoric growth, the company’s corporate functions have been scaled with ContinuServe’s support in record time.
What We Did
ContinuServe’s initial suite of services included payroll and timesheet administration, accounts receivable, accounts payable, and cash application. The company also took advantage of ContinuServe’s proprietary workflow technology to automate manual tasks and maintain the proper audit trail and controls around corporate processes. In addition, ContinuServe’s expertise in Robot Process Automation (RPA) to eliminate repetitive manual activity across the finance and accounting function was employed further extending process efficiency and savings.
The client was able to scale its back-office by leveraging ContinuServe’s capabilities and solutions. The company’s partnership with ContinuServe has continued to grow by expanding the scope of RPA applications and other automation solutions.
Our client was struggling to maintain the stability and performance of its aging application and data architecture environment. The client was keeping up with requirements by employing an army of technology team members and service providers, at a very costly level.
What We Did
ContinuServe was engaged to review the current database environments and their production support operations in order to identify improvement opportunities. After the review, we identified 16 unique opportunities for improvement ranging from organizational modifications to process improvements to technical changes. After a short transition period, ContinuServe successfully took over the database support activities globally.
ContinuServe was able to deliver a dramatic improvement in service levels and system stability as well as a substantial cost reduction in operating expenses. Performance against key metrics including incident response and resolutions times, demonstrated dramatic improvement. The frequency and duration of system outages fell to almost zero. The cost structure of the function was reduced by over 40%.
The success and strength of ContinuServe is grounded in the quality of our people. Our turnover rates are consistently among the lowest in our industry. Simply put, we retain our people, and, as a result, our people retain our clients. Our passion and commitment to providing the best possible service unites us, and our diversity of experience strengthens this passion.
- Our commitment to client services begins with our recruiting only the best employees and giving them the support and tools they need to enable our clients’ success. We combine cutting-edge technology with a unique commitment to bringing a strong customer service focus to functions that were previously managed internally.
- Drawn to ContinuServe’s energetic and dynamic environment, our employees are committed to shaping the future of our industry with their strategic and innovative ideas.
Specialists and Leaders
- Our teams are constantly striving to lead the industry with an original service model and by constantly improving our Best-Practices approach to providing professional services.
- Our employees thrive in an environment where career development and the success of ContinuServe are mutually dependent on our ability to hone and improve the services that we provide to our clients.
Meet Some of Our 600+ Team Members
Helping to teach new employees our culture as well as learning from new employees is what makes working at ContinuServe so satisfying.