So you’re doing the best that you can with your current IT resources, but you can’t seem to get ahead of the long backlog of requests from the business. Sometimes it seems that your personnel are spending more time putting out fires than properly managing your applications and infrastructure. Lately you’ve been considering outsourcing some of your IT functions, but you have reservations.
To bring clarity to the situation, let’s consider five IT Outsourcing Myths that might concern you:
1. IT outsourcing is just too expensive
With the right application, outsourcing should lower your IT costs over time. When you consider your own staff’s productivity, the cost of independent consultants, and downtime avoidance, it’s a clear winner. This is particularly applicable when thinking about new technologies where you don’t have the skillset coverage. IT outsourcing firms leverage their skillsets across multiple customers, allowing fractional sharing and reducing costs.
2. We can handle everything ourselves
Maybe you have the skillsets, but do you have adequate coverage? Many of today’s applications are “self-service” and require 24×7 availability around the world. IT Outsourcing is a great way to provide that coverage without extra hires or pushing people to their limits. Personnel in IT outsourcing providers are experienced, trained, qualified, and certified. They have the breadth and depth to handle issues that are often beyond the scope of many internal IT departments, and provide the coverage you need when you need it.
3. A third party doesn’t know what we need
A good IT outsourcing partner will take the time and have the experience to discover your exact needs and requirements and propose the right solution. With years of experience in a wide variety of settings, IT professionals have seen it all. They will be able to adapt to a company’s environment quickly to provide customized solutions.
4. Working with a third party is a security risk
This is a valid concern. Your search for a good partner should include a thorough understanding of their security practices and policies. Security is of utmost concern for IT services companies. They make sure to vet their IT professionals, and they use the latest security technologies for any implementation.
5. IT outsourcing is only for big companies
More than ever, IT outsourcing is being leveraged by mid-market companies between $250MM and $2B in revenue. Size is important though – you don’t want to be at the low end of any provider’s customer size range, you simply won’t get the attention you deserve when the sales process ends. When searching for a provider, look for one that is “right sized” for your organization.
Are you looking for a reliable IT solutions partner? Please contact us for more information.