Not all BPO and IT outsourcing firms are equal, and not all can provide the level of service needed. In a KPMG survey conducted in May of 2014, results showed the most important attributes of outsourcing service providers. Here the top five in order, which were listed as mission critical or important. 1. The ability […]
The Top Five Important Attributes of Outsourcing Service Providers Read More »
Many companies already use business process outsourcing (BPO) without realizing it. From small to mid-market companies, they process payroll through business process outsourcing. Payroll is an early (and relatively easy) example of BPO which has been around for decades. But in terms of BPO opportunities, payroll processing only scratches the surface. As more business processes
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For companies that use cloud-based software and infrastructure, changing cloud service providers is a risky but sometimes necessary proposition. There are several reasons an organization will change cloud service providers. There may be quality or service issues or perhaps they are growing beyond the current provider’s capacity. Here are three considerations when evaluating a cloud
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For many companies, outsourcing is a necessity. Keeping an in-house team to handle every issue that comes up, particularly in specialized fields like IT, can be impractical; and you might not have the experience, scale, or interest within your company to train an employee to deal with every issue that might appear. Finding the right
Finding the Right Outsourcing Firm for Your Company Read More »
So you’re doing the best that you can with your current IT resources, but you can’t seem to get ahead of the long backlog of requests from the business. Sometimes it seems that your personnel are spending more time putting out fires than properly managing your applications and infrastructure. Lately you’ve been considering outsourcing some
Exploding IT Outsourcing Myths Read More »
There are many reasons for your business to take advantage of IT Outsourcing rather than handling all IT services internally. Here are a few: 1. You will be able to take advantage of a highly skilled team of specialists. In today’s business world, specialization is often the key to success. It can be tricky, if
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We are shared services experts. Our main priority is to help our clients elevate their own internally managed operations or drive advancement by delivering outsourced back-office solutions. Here at ContinuServe we focus exclusively on reducing costs and improving service levels. Instead of a an isolated approach, we believe that combining Technology and Customer-Focused Business Process
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After months of planning, we revamped our digital experience to give you more access to our scaleable, mid-market outsourcing solutions. We improved our navigation to better highlight our value and refreshed our design to enhance your experience. The world of outsourcing has changed dramatically in the last 10 years. And there are no signs of
Launching a New Experience Read More »
