ContinuServe

Is your company’s information technology department always in “crisis mode” as it struggles to solve problems that could have been prevented? Perhaps your IT department frequently exceeds its budget or can’t keep up with bug fixes. Many firms experience these difficulties. Inadequate staff, expertise or funding can result in a reactive approach to system maintenance, […]

Most database environments today are on a seemingly endless trajectory of continuous growth in both size and complexity. More than two-thirds of organizations indicate that the number of Oracle databases they manage continues to expand. As a result of this expansion, their most pressing challenges include additional administration costs and complexity. This ever-increasing burden taxes

“We’ve been hacked!” Words almost certainly at the center of many CIO’s nightmares these days. The targets are sensitive information including much more than customer payment data or employee SSNs. It is literally anything a person, entity or even foreign government might use against you, your company or anyone else. And it’s your responsibility to

In today’s world, complex and global mid-market companies face an entirely new set of challenges, and not all are able to keep up with the back-office demands of having an expanded reach. Compared with the Fortune 500, companies averaging between $300 million and $3 billion have unique and complex needs. Fortunately there are solutions. Biggest

IT outsourcing myths abound, but one of the most prevalent is that the quality of outsourced IT services does not compare to an in-house team. Many people remain convinced that in order to have high-quality IT services, it must be internally managed. The truth is that it’s actually possible not only to match the quality

As the global economy continues to struggle its way back to health, mid-market companies still feel the pinch of financial crisis. In an effort to shore up economic positions, many companies are considering the option of reducing costs with business process outsourcing (BPO). According to 2013 statistics gleaned from a sampling of businesses using this

Ensuring business continuity with business process outsourcing (BPO) can pay off on more than one level. The most obvious is direct continuity of business operations. Other equally important elements of business continuity concern compliance and certification. A business makes, updates and maintains a continuity plan for the same reason that it purchases insurance: Such a

ContinuServe adds 160 new workstations to its expanding global delivery center. CAMBRIDGE, MA, May 15, 2015 — The expanding advisory, business process outsourcing, and managed services company based in Massachusetts recently announced the opening of a new floor within its global operations facility in Bangalore, India. With the growth of shared services and outsourcing by

All businesses are identical in that they use people and processes to create and sell products and services. All businesses are unique in the people they hire to create and market their unique products and services. Smart businesses increase investment in their unique assets and proprietary processes and save expenses by paying an outsourced provider

A recent study conducted by KPMG looked at what business leaders expect from business process outsourcing(BPO) solutions over the next two years. These findings are a good reflection of how the current BPO offerings will evolve. Caution: numbers ahead: Improved standardization of processes are a priority for most business owners. A total of 22% said