Privacy Policy

This privacy policy (“Privacy Policy”) sets forth a full and complete statement of the privacy related practices and procedures adopted by ContinuServe LLC, and/or its affiliates (“CS”) for its services provided. This Policy is effective as of the date set forth above, and will remain in effect and updated as this Policy provides. This Privacy Policy is an integral part of the Terms of Use posted at https://www.continuserve.com/terms-conditions/

Please read the Privacy Policy carefully prior to using or registering on the Website or accessing any material, information or availing any services through the Website. 

Definitions

All terms initially capitalized shall have the meaning set forth in the Terms of Use, of which this Privacy Policy is an integral part.

Application

This Policy is to communicate that we respect your privacy, and we assure you that we will maintain and use this information responsibly. This Policy applies to persons employed by or otherwise affiliated with CS customers, prospective customers, any persons that visit CS’s website, persons who receive commercial communications sent on behalf of CS, and persons submitting employment inquiries to CS. This Policy does not apply to persons employed by CS. We agree not to process personal information in a way that is incompatible with the purposes for which it has been collected or authorized by the users.

Form of Information

This Privacy Policy applies to information that is obtained by CS whether through electronic or print communications. CS respects your privacy and is committed to protect the personal information that you share with us. CS requests certain Personal Information as identified herein. Do not provide CS with additional Personal Information unless you are requested to do so.

Personal Information

“Personal information” means any information relating to an identified natural person, or a natural person that can be identified directly or indirectly, by reference to an identification number, or one or more factors relating to physical, psychological, mental, economic, or social identity.

How Does CS Gather Personal Information?

1. General Browsing: CS gathers navigational information about where you go, on our Website. This information allows us to see which areas of our website are most visited. This helps us improve the quality of visitors online experiences by recognizing and delivering more of the features, services and products our visitors prefer. Additional non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected which will provide information regarding your use of our website (such as the time of your last visit to a page on our site).

2. Registration and Transactions: Any information you provide to us at this site when you establish or update an account, purchase service plans online or request information (i.e. name, address, e-mail address and telephone number), is maintained in private files on our secure Web server and our internal systems. This information is used to enable CS to deliver services to you.

3. System information: CS do not access any Personal Information (such as the contents of personal documents or web browsing history) stored on a PC. The data collected from the PC includes items such as: – System board, BIOS, CPU, video, and memory configuration; – Disk drives, disk controllers, and installed hardware; – System name & IP, Windows version, and browser type; – System status such as CPU load and available disk space; – Programs running during testing.

4. Use of Cookies: CS uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies also allow CS to make our site more responsive to your needs, by delivering a better and more personalized experience to you. The cookies are typically stored on your computer’s hard drive and are used by CS to help track your clicks as you go through the pages within CS website. In addition, CS uses cookies to help keep track of support requests and to tell us whether you have previously visited CS. This allows registered users to avoid reentering information upon every new visit to our site.

All information disclosed by You shall be deemed to be disclosed willingly and without any coercion. No liability pertaining to the authenticity/genuineness/misrepresentation/fraud/negligence of the information disclosed shall lie on CS nor will CS be in any way responsible to verify any information obtained from You. In the event You are aware of any changes or inaccuracies in Your Personal Information, You should inform CS of such changes so that the records of CS may be updated or corrected. 

You also agree that all the information shared by You with CS is lawful, true and correct and does not violate or infringe any applicable laws. In case of any violations, infringement, or furnishing of wrongful or unauthorized information, CS shall not be liable to You or to any third party for the same.

You acknowledge that if CS determines that any information You have provided or uploaded violates the terms of this Privacy Policy, We have the right, in our absolute discretion, to delete or destroy such information without incurring any liability to You.

Does CS Disclose your Personal Identifiable Information?

You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our website, the site or the public. CS does not sell, rent or trade your e-mail address to third parties. We may, however, use third parties to help us provide services to you, such as fulfilling orders, processing payments, monitoring site activity, conducting surveys, and administering e-mails. If personally identifiable information (i.e. name, address, e-mail address, telephone number) is provided to any of these third parties, we will require that such information be maintained by them in strictest confidence.

Use of your Personal Information

The information collected allows CS to provide the services and features on the Website that most likely meet Your needs, and to customize the Website to make Your experience safer and easier. More importantly, while doing so, CS only collect information that CS considers necessary for achieving the purposes mentioned herein.

CS uses the Personal Information, for the following: (i) to provide and improve the services and features on the Website; (ii) to enhance Your experience by providing You with relevant suggestions; (iii) to resolve disputes and troubleshoot problems; (iv) to help promote a safe service on the Website and protect the security and integrity of the Website the services and the users; (v) to detect, prevent and protect us and You from any errors, fraud and other criminal or prohibited activity on the Website; (vi) to enforce and inform about our Terms of Use; (vii) to process and fulfil Your request for services or respond to Your comments, and queries on the Website; (viii) to contact You to enable access to the services or to provide information in relation to the services; (ix) sharing Your information with third parties towards their marketing or promotional activities; (x) to communicate important notices or changes in the services provided by CS, use of the Website and the terms which govern the relationship between You and CS; (xi) for research and analysis purpose; and (xii) for any other purpose after obtaining Your consent at the time of collection.

What are My Responsibilities in Protecting My Personal Information?

1. Member account, password and security: If any of the Services requires you to open an account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You also will choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify CS immediately of any unauthorized use of your account or any other breach of security. CS will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by CS or another party due to someone else using your account or password. You may not use anyone else’s account at any time, without the permission of the account holder.

We prefer to keep your Personal Information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your Personal Information including billing and shipping information by logging into your account.

When you create or change your account, we will send a message to the email address confirming the changes made and options you have chosen. CS periodically distributes an e-mail newsletter, and you choose whether you want to receive a newsletter from us when you create your account. If you later decide not to receive the newsletter, you can remove yourself from the mailing list at any time.

2. Forgotten, Lost or Stolen Information: If you have forgotten your password, we provide a mechanism that e-mails your password to you. Since the “forgot my password” feature sends your password to the email address that you used for registration, do not use an email address that can be accessed by others that you would not want to see or change your CS account information.

Always use caution when giving out any personally identifiable information about yourself or your children in any Communication Services. CS does not control or endorse the content, messages or information found in any Communication Services and, therefore, CS specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Services. Managers and hosts are not authorized CS spokespersons, and their views do not necessarily reflect those of CS.

What Are the Other Key Elements of CS’s Privacy Policy?

1. Onward Transfer: CS may transfer your Personal Information to a third party that is acting as CS’s agent, where it makes sure that the third party provide at least the same level of privacy protection as is required by the relevant principles or applicable law.

2. Access: CS provides individuals with access to the Personal Information about them that CS holds. CS agrees that individuals may correct, amend, or delete that information where it is inaccurate, except where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question, or where the rights of persons other than the individual would be violated.

3. Security: CS takes reasonable precautions to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. CS’s website has safeguards in place to protect the loss, misuse and alteration of the data you provide to us with physical, electronic, and managerial procedures. In certain areas of CS’s website, CS uses industry-standard SSL-encryption to enhance the security of data transmissions. While CS strives to protect your Personal Information, CS cannot guarantee the security of the Personal Information, so CS urges you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. Within CS, data is stored in controlled servers with limited access by authorized personnel.

4. Data Integrity: CS will collect Personal information that is relevant for the purposes for which it is to be used. CS takes reasonable steps to ensure that data is reliable for its intended use, accurate, complete, and current.

5. Children: CS website does not target and is not intended to attract children that are minor and that/or below the age prescribed under applicable laws. We do not knowingly solicit Personal Information from minor children or send them requests for Personal Information.

6. Third Party Sites: CS’s website contains links to other sites operated or maintained by third parties. We are not responsible for the privacy practices or the content of such website. We will not share your personal information with third parties websites. Some of these third-party sites may be co-branded with a CS logo, even though they are not operated or maintained by us. Although CS chooses its business partners carefully, CS is not responsible for the privacy practices of websites operated by third parties. We encourage you to learn about the privacy policies of third party or co-branded websites.

7. SMS Consent and Data Privacy CS is committed to protecting your Personal Data and ensuring compliance with applicable U.S. federal laws, specifically, the Telephone Consumer Protection Act (“TCPA”). This section outlines how we collect, use, and protect your personal data in connection with SMS communications. SMS consent or phone numbers collected for SMS purposes will not be shared under any circumstances for marketing purposes. (i) Collection of Personal Data for SMS Communication When you interact with ContinuServe. and/or its affiliates for any of its services or offerings, including providing your contact number(s) to receive SMS communications, we sometimes, may collect personal data to send you SMS communications for any campaign or message type which we may intend to send you now or later. This data will only be collected after obtaining your express consent.

• Opt-In Requirement: As mandated by the TCPA, you must explicitly consent by opting in on our website and allowing us to collect your personal data.

(ii) Consent to Receive SMS Messages CS complies with TCPA by requiring your clear, informed, and voluntary consent before sending you any SMS communication. Your consent is obtained in the following way:

• Opt-In Checkbox: At the time of submitting forms or interacting with our website, the above checkbox that reads: “By checking this box, you agree to receive SMS notifications related to your account and services from CS.” will provide us your consent for sending you SMS notifications. This checkbox will not be pre-selected, and you are free to opt in or opt out without any impact on your ability to submit forms or use services.
• Purpose of SMS Communications: Any SMS messages you receive will be directly related to the services you have requested from CS, such as service updates, reminders, or alerts. These messages will never include third-party promotional or marketing content.

(iii) Data Use and Protection CS is committed to using your personal data exclusively for the purposes outlined in this policy and protecting it in accordance with applicable law:

• No sharing for marketing: In compliance with TCPA and other applicable laws, CS will never share your phone number or other personal data with third parties for unsolicited marketing or advertising purposes. Your phone number will only be used for the SMS notifications you have agreed to receive by clicking the opt-in option in our website.
• Data Security: We implement industry-standard security measures, including encryption and secure access protocols, to protect your Personal Information from unauthorized access, alteration, or disclosure.

(iv) Withdrawal of Consent You have the right to withdraw your consent to receive SMS communications at any time, in accordance with TCPA. You can do so through the following method:

• Contacting us directly: If you wish to withdraw your consent or have any questions about your data, you can contact us at SMSOpt-Out@continuserve.com. We will promptly remove your phone number from our SMS list upon request.

(v) Privacy Policy Accessibility We ensure that this SMS Consent and Data Privacy Policy is easily accessible to you. A link to this Privacy Policy will be provided below each form on our website, so you can review the manner of collection and use of your data before consenting to receive SMS communications. SMS consent or phone numbers collected for SMS purposes will not be shared under any circumstances for marketing purposes.

(vii) Rights under applicable laws: You are entitled to exercise all statutory rights regarding Your Personal Information as provided under the prevailing data protection laws. We are committed to facilitating these rights in a transparent manner, ensuring Your data is handled in strict compliance with legal requirements. Any requests to exercise these rights may be submitted to our designated DPO for prompt review and action.

8. Contact Us: If you have any questions about this Privacy Policy or this website, or wish to review or update your Personal Information, then please email us at privacy@continuserve.com or send us postal mail at: ContinuServe LLC, 1 Mifflin Pl Ste 400, Cambridge, Massachusetts, 02138, United States 

9. Enforcement: CS periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented, and in conformity with applicable privacy laws. We encourage interested persons to raise any concerns with us using the contact information above. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information in accordance with the principles contained in this Policy. As an initial matter, CS shall address each individual complaint regarding CS compliance with this Policy. If the individual complaint cannot be resolved by CS and the affected individual within thirty (30) days of the date of complaint, then CS agrees to submit the dispute for dispute mediation, and, if necessary, resolution through binding arbitration through the use of JAMS, or another U.S. based arbitration administrator to be selected by CS.

Changes to this Privacy Policy

1. Onward Transfer: CS reserves the right, at any time and without notice, to update or otherwise modify this Privacy Policy by posting such update or other modification at the Privacy Policy page on the Website. Any update or other modification shall be effective immediately upon such posting. Accordingly, we encourage you to review this Privacy Policy periodically to determine if it has been modified.

2. Data Protection Officer: We have appointed a Data Protection Officer (DPO) to oversee our data protection strategy and ensure compliance with applicable data protection laws and data subject rights. If you have any questions or concerns about how we handle your personal data, or if you wish to exercise your rights under data protection legislation, you may contact our DPO, Martin John Zacharia, directly at dpo@continuserve.com.