Purpose of the Job:
Analyze IT Infrastructure Services requirements for customers and design appropriate, cost-effective services/solutions
Key Responsibilities:
- Solutions/Service Design dealing with all components of an IT Infrastructure, Transition & Transformation (Technology & Services)
- Evaluate, recommend, architect, and implement Services solutions to enhance the IT Infrastructure Services.
- Build solution documents, effort estimates & pricing.
- Participate and team up with sales, delivery, and Partner Managers to provide complete customer solutions.
- Responsible for building and proposing transformational services to customers, identifying triggers, Identifying key IT Infrastructure issues that impact the business, and making customer recommendations.
- Build and develop the business case, provide relevant and sound business and technical advice to the customer, and present the same to various stakeholders within the company.
- Map competition and develop appropriate winning sales strategies, often in conjunction with Partners.
- Assist the sales group with (RFX) requests for quotes, information, bids, proposals, and statements of work.
- Create, maintain, and publish written procedures and best practices for delivering pre- and post-sales services to customers.
- Present technical briefings to executives.
- Work with Business Development Managers, Account Executives, and other individuals within the sales group to maximize revenue potential by equipping them with relevant material (RFP/RFI/RFQ responses, Solutions, Pricing, etc.).
- Support customer acquisition, conversion, and retention targets