Our MSP team specializes in providing IT Services, IT Support on premise or remote, COLO support, IT consulting, and Cloud hosting and cloud services. Our team is comprised of experts in infrastructure, applications, business processing, and project management. Our clients include high-tech start-ups, small to mid-sized companies, large enterprises, and local branches of well-known global titans.
Within our MSP division, you’ll work in an environment that fosters and rewards creativity and ingenuity. We’re looking for bright and energetic people to complement our growing and dynamic team. This is a great opportunity to be exposed to the latest technologies and solutions from numerous enterprise perspectives, and not just be cubby-holed at a single employer.
We have an immediate opening for a Senior Systems Engineer to support our San Jose and Bay Area customers. This role requires on-site work at client locations approximately 70–80% of the time.
The Position:
The Senior Systems Engineer will be responsible for overseeing day-to-day technology infrastructure at client sites and via remote support to support a wide array of customers and their operational and technology needs.
Responsibilities:
- Provide day to day support of client networks, servers, storage, and overall infrastructure.
- Maintain our clients’ IT infrastructure both remotely and at customer site(s) when needed.
- Help architect and implement a wide range of IT projects, such as high-availability, virtualization, and cloud services.
- Be the escalation path for issues that desktop engineers or helpdesk staff are not able to resolve.
- Work closely with Managers, Service Coordinators, and other Engineers to meet customer service-level commitments, and provide world-class customer service.
- Troubleshoot and resolve network and system issues, remote or on premise as needed.
- Positively and professionally represent the face of the company with our clients.