ContinuServe is a tech-enabled outsourcing firm that provides HR, finance, accounting, and technology services to a portfolio of clients. This HR Generalist position sits within our nonprofit services division, where you will serve as a dedicated HR resource for multiple client organizations operating in the nonprofit sector.
This is not a traditional in-house HR role. You will work as part of ContinuServe’s HR consulting team, managing day-to-day HR functions on behalf of our clients, building relationships with client leadership, and delivering consistent, high-quality HR service across the full employee lifecycle. You will have direct visibility into real client challenges and the opportunity to make a tangible impact in mission-driven organizations.
This hybrid position requires client site visits and on-site support in South Chicago, 2–3 days a week.
What You Will Do
- Partner with client leadership to understand workforce needs and execute HR programs, processes, and initiatives aligned with client goals and ContinuServe service standards.
- Serve as a trusted HR resource for client employees and managers, providing guidance on HR policies, employee relations matters, leave administration, and HR best practices.
- Support full-cycle recruitment in collaboration with the ContinuServe Talent Acquisition team, including coordination of job postings, candidate screening, interviews, selection support, and onboarding.
- Manage employee lifecycle processes including new hire orientation, performance management support, employee development activities, leave of absence administration, and offboarding.
- Administer HR programs and systems including background screenings, workers’ compensation, compliance tracking, and benefits support including 403(b) plans and open enrollment.
- Support employee relations matters, including participating in workplace investigations, documenting findings, and partnering with the HR leadership team to resolve issues with professionalism and objectivity.
- Prepare and share HR reports and metrics with client teams, drawing on existing systems and templates to support informed decision-making.
- Contribute to process improvement by identifying opportunities to streamline HR workflows, improve the client experience, and support operational efficiency.
- Stay current on employment law and regulatory requirements at the federal, state, and local level to ensure compliant HR practices across client accounts.
What We Are Looking For
Required Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- 4+ years of progressive HR generalist experience, with exposure to employee relations, recruitment, benefits administration, and employment law compliance
- Working knowledge of federal and state employment laws and HR regulations
- Experience with HRIS platforms and HR technology tools
- Strong interpersonal and communication skills, with the ability to build trust across all levels of an organization
- Ability to manage multiple priorities, meet deadlines, and adapt to evolving client needs
- Proficiency in Microsoft Office
Preferred Qualifications
- Experience working with or supporting nonprofit organizations or the health and human services sector
- SHRM-CP, SHRM-SCP, PHR, SPHR, or equivalent HR certification
- Familiarity with DCFS compliance, audit, or reporting requirements
- Experience in an HR consulting, outsourced HR, or fractional HR environment
- Experience with applicant tracking systems and project management tools
What Makes This Role a Good Fit
You may be a strong candidate for this role if you:
- Enjoy variety and thrive when managing multiple client relationships and priorities
- Are comfortable working independently while drawing on a collaborative team for guidance and escalation
- Want to deepen your HR expertise across a range of industries and organizational types
- Are motivated by meaningful work in mission-driven organizations
Compensation & Benefits
Compensation:$65,000 – $80,000 annually, commensurate with experience.
Benefits: Comprehensive package including medical, dental, vision, and life insurance; paid time off; paid holidays; and 401(k)